Privacy policy

Privacy Policy

Last updated: 21 October 2026

1. About this policy

HOGG3D respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit www.hogg3d.com.au, purchase products, request custom work or contact us.

Personal information means information that identifies you or could reasonably identify you.

Our online store is hosted by Shopify. Shopify and other service providers also handle information as explained below.

2. Information we collect

Depending on how you interact with us, we collect:

  • Contact details: your name, email address, telephone number and billing or delivery address.

  • Order and payment information: products purchased, selected options, order history, payment status, transaction references, invoices and refund details.

  • Customer communications: enquiries, messages, feedback, reviews and information supplied for returns or warranty claims.

  • Custom-project information: measurements, vehicle details, photographs, drawings, CAD files, scan data and design requirements you provide. These materials may contain personal information, such as registration plates or identifying details.

  • Website information: IP address, browser and device details, pages viewed, referral sources, approximate location and interactions with our website.

  • Preferences: marketing subscriptions, cookie choices and other preferences you provide.

Payment providers process payment credentials under their own security arrangements. Please do not send full card details or account passwords to us by email or chat.

3. How we collect information

We collect information directly when you place an order, complete a form, upload files, submit a review or contact us by email, telephone, website chat or social media.

We also receive information from Shopify, payment providers, shipping services and apps used to operate our business. For example, these services may provide payment confirmations, tracking updates or fraud alerts.

Cookies and similar technologies can collect information automatically when you use our website.

You can choose not to provide certain information, although we may then be unable to provide a quote, complete an order or respond fully to your enquiry.

4. How we use information

We use personal information to:

  • Prepare quotes and provide design, scanning and manufacturing services.

  • Process payments, fulfil orders and arrange delivery.

  • Send order confirmations, invoices and tracking updates.

  • Respond to enquiries and handle returns, refunds and product concerns.

  • Maintain business, accounting and tax records.

  • Request and manage product reviews.

  • Operate, secure, back up and improve our website and business systems.

  • Detect fraud, investigate misuse and resolve disputes.

  • Send marketing communications where permitted by law and consistent with your preferences.

  • Meet legal obligations.

We may use business software and automated or AI-assisted tools to help organise enquiries, prepare communications and manage business records. Where these tools process personal information, this forms part of our use of service providers for business administration.

5. Custom-project files & photographs

Please provide only the personal information reasonably needed for your project. Avoid including unrelated people, documents or sensitive information in photographs and files.

If you provide someone else’s personal information, please ensure you are authorised to share it.

We use project materials to assess, quote, design, manufacture and support the agreed work. Where necessary, relevant information may be shared with service providers or contractors assisting with that work.

Providing files for a project does not automatically give us permission to publish your personal details or identifiable photographs for marketing. We will seek permission before using identifiable customer material for that purpose.

Confidentiality, ownership and any special file-handling requirements can also be addressed in your project agreement.

6. When we share information

We share relevant information with providers that help operate our store and fulfil our obligations, including:

  • Shopify: ecommerce hosting, checkout, order management, security and enabled platform features.

  • Payment providers: payment processing, refunds and fraud prevention.

  • Australia Post, delivery partners and shipping apps: labels, delivery, tracking and shipment enquiries.

  • Review, messaging, invoicing and backup providers: customer communications, reviews, business records and data recovery.

  • Technology and professional advisers: cloud storage, business administration, accounting, IT support and legal advice.

  • Customs authorities and clearance providers: where necessary for international shipments.

We may also disclose information with your permission, where required or authorised by law, or where reasonably necessary to address fraud, security incidents or legal claims.

Public reviews and any photographs you choose to publish may be visible to other visitors.

7. Shopify’s use of information

Shopify processes information to operate our store and may also process information for its own purposes under its privacy policies, including when you use services such as Shop or Shop Pay.

Depending on the Shopify features enabled, Shopify may combine information from interactions with our store and other stores to provide enhanced features, including personalisation, analytics and advertising.

For more information about Shopify’s practices and available privacy choices, see the Shopify Privacy Policy.

8. Cookies & similar technologies

Our website uses cookies and similar technologies for functions such as shopping carts, checkout, security and remembering preferences.

Depending on the features enabled and your consent choices, these technologies may also support analytics, personalisation, marketing and measurement of email or advertising activity.

Where a cookie banner or privacy preference control is displayed, you can use it to manage the available choices. You can also manage cookies through your browser. Blocking some cookies may affect website functionality.

Further information about Shopify’s cookies is available in its Cookie Policy.

9. Marketing preferences

You can unsubscribe from marketing emails using the unsubscribe link or by contacting sales@hogg3d.com.au.

Unsubscribing from marketing does not stop essential messages about an order, payment, delivery or product issue.

10. Overseas processing

Our technology providers operate internationally. Personal information may be stored or processed outside Australia, including through Shopify’s international operations and service providers.

Relevant locations may include Canada, the United States, Singapore and other countries where the providers involved operate. International deliveries also require information to be shared with delivery and customs organisations in the destination country.

We take reasonable steps appropriate to the circumstances and applicable law when choosing providers and arranging overseas disclosures. Contact us if you need further information about a particular provider or transfer.

11. Security & retention

We take reasonable steps to protect personal information against misuse, loss and unauthorised access, alteration or disclosure. No electronic system can guarantee absolute security.

We retain information for as long as reasonably needed to fulfil orders, support products and projects, maintain required records, resolve disputes and meet legal obligations.

Different records may have different retention periods. Information in backups may remain until those backups are replaced or deleted through the provider’s normal processes.

Where information is no longer required, we take reasonable steps to delete or de-identify it, subject to legal requirements and technical limitations.

12. Access, correction & other requests

You can contact us to request access to personal information we hold about you, correct inaccurate information or ask us to delete information that is no longer required.

Depending on the laws that apply, you may have additional rights concerning consent, objection, restriction or transfer of your information.

We may need reasonable information to verify your identity. We will explain if we cannot fulfil a request, including where records must be retained for legal reasons.

13. Privacy complaints

If you have a privacy concern, email sales@hogg3d.com.au with details of the issue and the outcome you are seeking.

We will acknowledge your complaint and aim to respond within 30 days. If more time is needed, we will explain why.

If you remain dissatisfied, you may contact the relevant privacy regulator where it has jurisdiction. In Australia, this is the Office of the Australian Information Commissioner. Customers elsewhere may have access to their local privacy authority.

14. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will be published here with an updated date.

Where required by law, we will provide additional notice or obtain consent for relevant changes.

15. Contact details

HOGG3D
ABN: 21 258 565 894
7 Maryann Court
Parkhurst QLD 4702
Australia

Privacy enquiries: sales@hogg3d.com.au