Refund policy

Returns & Refund Policy

HOGG3D stands behind the quality of our Australian-designed and manufactured products. This policy explains our change-of-mind returns process and how we handle faulty, damaged or incorrect items.

Your consumer rights

Nothing in this policy excludes, restricts or replaces your rights under Australian Consumer Law or other applicable consumer laws.

Consumer guarantee rights are not limited to our 30-day change-of-mind return period or any stated warranty period. Original packaging and an unused condition are not required when claiming a remedy for a faulty product.

30-day change-of-mind returns

We accept change-of-mind return requests for standard catalogue products within 30 days of delivery, provided the item is:

• Unused, uninstalled and unmodified.

• In its original condition and packaging.

• Returned with all supplied components and hardware.

Please provide your order number or another reasonable form of proof of purchase.

Standard catalogue products remain eligible even when printed to order. Individually designed, personalised or modified products are covered by the custom-work section below.

For change-of-mind returns, customers pay return postage. The original shipping charge is not refundable. We do not charge a restocking fee.

Individually customised products

Products specifically designed, personalised or modified to your requirements are not eligible for change-of-mind returns.

This does not affect your rights if the product is faulty, does not match the agreed description or specifications, or otherwise fails to meet an applicable consumer guarantee.

Faulty, damaged or incorrect items

Please contact sales@hogg3d.com.au as soon as reasonably possible if your item arrives damaged, is incorrect, develops a fault or does not match its description.

Include your order number, a description of the issue and, where practical, photos showing the problem. We may need to inspect the product before determining the appropriate remedy.

For a major failure covered by Australian Consumer Law, you may choose a refund or replacement. You may also have rights to compensation for reasonably foreseeable loss or damage.

For a minor failure, we will provide a free remedy within a reasonable time. If the problem cannot be resolved within a reasonable time, further rights to a refund, replacement or other remedy may apply.

Product fitment & installation

Please check the product description, vehicle compatibility, dimensions and selected options before ordering. Contact us before purchase if you are unsure about fitment.

We are not responsible for problems caused by misuse, incorrect installation, overtightening or modifications. This does not exclude responsibility for an existing product fault, inaccurate fitment information or another failure to meet a consumer guarantee.

How to arrange a return

Email sales@hogg3d.com.au before posting your return so we can discuss the issue and provide return instructions or a prepaid label where applicable.

Return address:

HOGG3D
7 Maryann Court
Parkhurst QLD 4702
Australia

Pack the item securely and retain your postage receipt and tracking details.

For confirmed faults, damage or errors on our part, we will provide a prepaid return label or reimburse reasonable return postage costs. We will also cover postage for any replacement supplied to resolve the issue.

Refund processing

Once a return has been assessed and a refund approved, we will process it within 2 business days using the original payment method, unless otherwise agreed.

Your bank or payment provider may take additional time to make the funds available.

Contact

For returns, refunds or product concerns, email sales@hogg3d.com.au.