Terms of service

Terms of Service

Last updated: 21 October 2026

1. About HOGG3D

This website is operated by HOGG3D, an Australian business based in Parkhurst, Queensland. References to “we”, “us” and “our” mean HOGG3D.

These terms apply to purchases through our website and, where included in an agreed quote, our custom design, scanning and manufacturing services.

Please read these terms together with our Shipping Policy, Returns & Refund Policy and Privacy Policy.

Our online store is hosted by Shopify.

2. Consumer rights

Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded, including those under Australian Consumer Law and other applicable consumer laws.

Our products and services must meet applicable consumer guarantees. Depending on the circumstances, you may be entitled to a repair, replacement, refund or compensation.

Any warranty we provide is additional to these rights. Consumer guarantee rights are not automatically limited to a stated warranty period or our change-of-mind return period.

3. Orders & customer information

Please check your selected product, options, quantities, vehicle compatibility and delivery details before placing an order.

You must provide accurate contact and payment information and be authorised to use the payment method supplied.

Contact us promptly if you notice an error. We will make reasonable efforts to amend your order, although changes may be limited once production or dispatch has begun.

We may decline an order for a reasonable reason, such as suspected fraud, inability to obtain payment, a legal restriction or inability to supply the item. We will explain the issue where appropriate and refund any payment for goods or services we cannot supply.

4. Prices & payment

Prices are shown in Australian dollars unless another currency is clearly displayed. Applicable taxes and shipping charges will be displayed before payment.

For website orders, payment is required before production or dispatch unless we agree otherwise.

Custom projects may have separate payment stages, deposits or payment terms stated in the accepted quote.

Prices may change for future purchases. We will not increase the price of an existing order without your agreement.

If a genuine pricing or listing error affects your order, we will contact you to explain it and agree on a solution. You will not be required to pay a higher price without your consent. If we cannot agree or cannot supply the order, we will refund the affected payment.

5. Custom printing & production times

Our products are custom printed and assembled to order.

For standard website orders, please allow 4–6 days before dispatch. Delivery time is additional to this production period. Individually designed projects may have different timeframes agreed in the quote.

Express shipping speeds up delivery after dispatch; it does not shorten printing or preparation time.

We will contact you if we become aware of a significant production delay. If we cannot supply within the agreed timeframe or a reasonable time, we will discuss an appropriate solution, including cancellation and a refund where required.

6. Product descriptions & finish

We aim to provide accurate descriptions, dimensions, photographs and compatibility information.

3D printing can produce visible layer lines, surface texture and minor variations in appearance. Colours may also appear different between screens and material batches.

These characteristics do not excuse a product that is faulty, unsafe, materially different from its description or unsuitable for an agreed purpose.

Accessories, electronics, vehicles and other items shown in photographs are included only where the listing expressly says they are.

7. Compatibility, installation & use

Use products for the applications described in their listings and follow the supplied installation instructions.

Before installation, check that you have the correct part and that its mounting points and clearances suit your application. Vehicle modifications and aftermarket equipment can affect fitment. Contact us if you are unsure.

Take care when tightening hardware into plastic parts. Follow any specified torque settings and avoid overtightening.

Where installation involves vehicle systems or requires specialist skills, use a suitably qualified installer.

Compatibility with a vehicle or accessory does not, by itself, establish approval for every road, racing, load-bearing or safety-critical application. Any specific certification or approval will be expressly identified in the product information.

We are not responsible for damage to the extent it is caused by misuse, incorrect installation, unauthorised modification or use outside the stated application. This does not exclude responsibility for our own errors, product defects or other obligations under applicable law.

8. Custom design, scanning & manufacturing services

For individually quoted projects, the accepted quote or written project agreement will define the scope, deliverables, price and any agreed milestones.

Please provide accurate measurements, reference files and details of the intended application, including relevant operating conditions and fitment requirements.

Where we ask you to approve a drawing, prototype or specification, please check the details identified for approval. Your approval does not release us from responsibility for our own errors or applicable consumer guarantees.

Changes outside the agreed scope may affect the price and completion date. We will explain these changes and obtain your agreement before undertaking additional chargeable work.

The supply of a printed part does not automatically include editable CAD files, scan data, tooling or manufacturing files. Any digital deliverables will be identified in the quote.

9. Changes, cancellations & returns

Contact us promptly if you want to change or cancel an order.

For standard catalogue products, change-of-mind returns are handled under our Returns & Refund Policy, including where the product was printed to order.

Individually designed, personalised or modified products are generally excluded from change-of-mind returns.

If you request cancellation of a custom project after work has begun, we will explain any proposed charge for work already completed or costs reasonably incurred. Any charge must be consistent with the agreed project terms and applicable law; it will not be an automatic forfeiture of your entire payment.

These provisions do not restrict remedies for faulty goods, deficient services, failure to supply or other breaches of consumer guarantees.

10. Shipping & delivery

Our current Australian shipping rates are:

• $10 standard shipping for orders under $300.

• Free standard shipping for orders of $300 or more.

• $15 express shipping at all order values.

New Zealand standard and express shipping rates are calculated at checkout. The Australian free-shipping offer does not apply to New Zealand orders.

Delivery estimates begin after dispatch. Refer to our Shipping Policy for further details.

If your parcel is missing, damaged or incorrectly delivered, contact us so we can investigate and arrange an appropriate resolution. Our responsibility to assist does not automatically end when we hand the parcel to the carrier.

11. Intellectual property & customer files

Our original website content, photographs, designs and branding are protected by applicable intellectual property laws. Purchasing a product does not transfer intellectual property rights in its design.

Where you supply files, drawings, logos or other materials, you confirm that you own them or have permission to authorise their use for the project.

You authorise us to use those materials as reasonably necessary to quote, design, manufacture and deliver the agreed work. This does not give us unrestricted permission to publish your confidential files or reproduce your branding for unrelated purposes.

Any project-specific arrangements concerning design ownership, licensing, exclusivity or confidentiality should be agreed in writing.

12. Website use & privacy

You must not use this website for fraud, unlawful activity, harassment, infringement of intellectual property rights or interference with its security and operation.

We may restrict access where reasonably necessary to address these activities. Doing so does not remove your existing rights concerning purchases.

Personal information is handled in accordance with our Privacy Policy.

External websites and services have their own terms and privacy practices. Links to them do not remove our responsibilities for products or services we supply.

13. Responsibility & disputes

Each party remains responsible for its own acts and omissions as provided by applicable law.

These terms do not exclude liability for defective products, negligent work or other matters where liability cannot lawfully be excluded.

If a problem arises, please contact sales@hogg3d.com.au with your order or quote number and details of the issue. We will consider the matter and work with you towards a reasonable resolution.

You may also seek assistance from a consumer protection agency or an appropriate tribunal or court.

14. Changes to these terms & governing law

We may update these terms for future orders and website use. The version provided when you placed your order or accepted a quote will continue to apply to that transaction unless we agree otherwise or a change is required by law.

Any project-specific terms agreed in writing apply to that project, subject to rights that cannot lawfully be excluded.

These terms are governed by the laws of Queensland and applicable Australian laws. This does not remove protections or rights available under other laws that apply to your purchase.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent they can operate lawfully.

15. Contact details

HOGG3D
ABN: 21 258 565 894
7 Maryann Court
Parkhurst QLD 4702
Australia

Email: sales@hogg3d.com.au